Frequently asked questions
Shipping
We currently ship to Sweden, Denmark, and Germany. Orders are dispatched within 24–48 hours, after which our partnered shipping carriers will handle the delivery.
Once your order has been shipped, you will receive a tracking number via email.
Please ensure that your delivery details are correct. We are not responsible if the parcel cannot be delivered due to incorrectly entered address information.
Return Policy
We accept returns within 14 days from the date your order is delivered. To initiate a return, please contact us at contact@maxenze.com , and our support team will assist you with the return process.
Payment Methods
We offer a variety of secure payment methods to make your shopping experience convenient and easy.
Credit & debit cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.
Mobile payment methods: Depending on your location and device, you may be able to pay using Apple Pay, Google Pay, or Shop Pay.
Secure payments: All payments are securely processed through Shopify Payments. Your payment information is encrypted and handled securely throughout the payment process.
Available payment methods may vary depending on your location and device and will be displayed at checkout.
Privacy
Privacy Policy
Last updated: 17 September 2026
At Maxenze, we respect your privacy and are committed to protecting your personal information.
When you place an order or contact us, we may collect information such as your name, address, email address, phone number and order details. We use this information only when necessary to process and deliver your order, provide customer service, handle returns and comply with applicable legal requirements.
Payments are processed securely through Shopify's payment solutions. Maxenze does not store your full payment card details. We may share necessary information with trusted service providers, solely to fulfil your order and operate our webshop.
Our website may also use cookies and similar technologies to ensure that the website functions properly and, where applicable, to analyse website usage and improve your experience. We retain personal information only for as long as necessary to fulfil the purposes described above or as required by law.
You have rights regarding your personal data, including the right to request access, correction or deletion of your information where applicable.
If you have any questions about how we handle your personal data, please contact us. Email: contact@maxenze.com
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
For Further Questions
Should any of the above give rise to questions, or should you have any other inquiries, you may contact us via this contact form